Network Support Service Plans

From the small business to the enterprise:

Our comprehensive Network Support Service plans provide our customers with the experience and expertise of our highly-skilled support team, who leverage the latest technologies and industry standard best practices to provide your business with the highest possible levels of service and responsiveness.   Upon purchasing one of these plans, our Network staff will perform a variety of remote and on-site services that include Patch Management, Anti-Spyware Management, Spam Management, Desktop Optimization, as well as the management, maintenance and support of your organization’s data backup strategy.  These best-practice tasks will ensure the continual up-time of your environment as well as reduce the occurrence and frequency of future technical issues.

All of our Network Support Plans include the following:

• 24/7 Monitoring Support and Service – To assist our technical support staff with the proactive and preventative support of your infrastructure, Corstar Communications utilizes industry leading software tools to cost-effectively monitor around the clock every device and server in your environment. These tools provide us with real-time alerts and notifications if a serious technical issue occurs.
• Remote Access and On-Site Support  – By utilizing these tools, we also manage your entire critical infrastructure as well as all associated applications and services. Our Certified System Engineers proactively maintain and quickly diagnose and repair your technical issues so that your business critical applications are available and your end-users can obtain the maximum levels of productivity.
• Managed Firewall / Router / VPN  – We provide secure network connectivity for internal and remote users by managing and monitoring your firewall, router and VPN devices.
• Active Directory Management  – We manage the directory service to provide access to new users, modify existing users and/or delete old accounts. In addition, we can manage user profiles, group policies and security procedures for your entire organization.
• Online Backup Solutions  – Our on-line back-up solutions are compliant with many of the government regulations, including HIPAA and Sarbanes‐Oxley.
• E‐mail Solutions  – Corstar’s Microsoft certified engineers have extensive expertise with Microsoft Exchange/Outlook. We monitor the performance of your email platform to ensure maximum uptime and we will troubleshoot and resolve your messaging problems quickly and efficiently should a problem arise.
• Vendor Management  – Your Corstar account manager will communicate on your behalf with your third-party vendors to resolve a warranty, licensing, purchasing/return, or billing issue to allow you to focus on more important issues within your business.